Return & Refund Policy

At BRAVILNIY, our goal is to provide customers with a clear and reliable return experience.

This Return & Refund Policy applies to eligible purchases made through bravilniy.com.

1. 30-Day Return Period

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team:

Email: service@bravilniy.com

Our team will review your request, confirm eligibility, and provide applicable return instructions and return address information.

Please do not send products back without contacting us in advance.

Returns sent without prior authorization or to an unauthorized address may be delayed or unable to be processed.

2. Return Eligibility

Unless the product was received damaged, defective, incorrect, incomplete, or other remedies apply under applicable laws, returned products should generally be:

• Unused or in like-new condition
• Free from customer-caused damage
• Unmodified
• Returned with all original components
• Returned with all included accessories
• Returned with any product accessories included with the original order
• Returned with product instructions or care information, if provided
• Returned in the original packaging whenever possible

Proof of purchase may be required, such as an order number or order confirmation.

Because many BRAVILNIY products are artistic ceramic vases and decorative objects with delicate structures, handcrafted details, unique textures, or fragile materials, returned products should be carefully packaged to prevent damage during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, opened or used products returned due to personal preference may be subject to inspection.

Returned products should not show signs of:

• Excessive use
• Misuse
• Customer-caused scratches, cracks, breakage, or other damage
• Unauthorized repairs
• Modifications
• Missing accessories or components
• Damage caused by improper cleaning, storage, handling, or use

For artistic ceramic products, return eligibility may depend on whether the product has been damaged, altered, or used beyond reasonable inspection and evaluation.

If a product has suffered a significant loss in value due to handling beyond what is reasonably necessary for inspection, an appropriate deduction may be applied where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not qualify for return based on preference, including:

• Customized or personalized products
• Gift cards
• Items clearly marked as final sale
• Products damaged due to misuse or improper handling
• Products that have been unauthorized modified or repaired
• Products missing important components due to customer handling
• Other products clearly identified as non-returnable before purchase

Any product-specific exceptions will be stated on the relevant product page or communicated before return approval.

This section does not limit statutory consumer rights that cannot be excluded under applicable law.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your BRAVILNIY order immediately after delivery.

This is especially important for products containing:

• Ceramic structures
• Sculptural decorative elements
• Handcrafted surface details
• Special textures and finishes
• Fragile artistic components

If your order arrives broken, damaged, defective, incorrect, missing accessories, missing components, or incomplete, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number
• Product name
• Clear photos of the product
• Photos of the inner protective packaging
• Photos of the outer packaging
• Shipping label photos, if available
• A short video demonstrating the issue, if applicable

A short video may be particularly helpful for reviewing product condition, structural concerns, or other product-related issues.

After reviewing the provided information, we will provide appropriate next steps based on the specific circumstances, applicable policies, and consumer protection laws.

6. Basic Product Inspection Before Return

For certain product-related concerns, our customer support team may first provide reasonable product inspection guidance.

This may include:

• Checking product condition
• Reviewing surface details
• Confirming packaging condition
• Reviewing product care information
• Confirming proper placement and handling

We may request photos or additional information to better understand the nature of the issue.

If a product is damaged, unsafe, or unsuitable for continued use, please do not continue using it.

7. Return Shipping Costs

For preference-based returns, including change of mind, customer selected the wrong product, no longer needing the product, product does not match personal preference, or other reasons not caused by our error, customers are generally responsible for return shipping costs where permitted by applicable law.

If BRAVILNIY confirms that a product is damaged during transportation, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable laws, we will provide appropriate return instructions or resolution options.

Please do not purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Fees

In general, original shipping fees are not refundable for preference-based returns unless BRAVILNIY clearly states otherwise, the return resulted from an error on our part, the product was defective, damaged, or incorrectly shipped, or a refund is required under applicable law.

9. Return Address

Return addresses may vary depending on:

• Product type
• Shipping location
• Customer destination
• Warehouse location
• Logistics arrangements
• Reason for return

Therefore, please do not return products to our registered company address unless specifically instructed by our customer support team.

Once your return request has been reviewed and approved, we will provide the correct return address.

10. Return Packaging

BRAVILNIY products may include ceramic structures, artistic surfaces, handcrafted details, decorative elements, or other delicate product features.

Customers should carefully package returned products to reduce the risk of damage during return transportation.

Where possible, please include:

• Main product
• Original accessories
• Product instructions or care information
• Original protective materials
• Original packaging
• Other items originally included in the order

Fragile ceramic products should be properly protected inside the package to prevent movement, impact, cracks, or damage.

Customers are responsible for ensuring preference-based returns are safely packaged for transportation.

11. Missing Accessories or Components

Where permitted by applicable law, if returned products are missing components originally included with the order, the refund amount may be reduced.

Examples include:

• Decorative components
• Product accessories
• Removable parts
• Product manuals
• Protective packaging
• Other included items

Any deduction will be assessed based on the specific circumstances and applicable laws.

12. Return Inspection

After receiving returned products, we may inspect them to confirm:

• Product identification
• Return eligibility
• Product condition
• Return reason
• Included accessories
• Included components
• Condition of ceramic materials, surfaces, and other product details

Approval of a return request does not necessarily mean a refund has been approved before the returned product has been received and inspected.

13. Refunds

If a return is approved after inspection, refunds are generally issued to the original payment method.

After BRAVILNIY issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider.

14. Refund Deductions

Where permitted by applicable law, appropriate deductions may be applied for significant loss of value caused by:

• Missing accessories
• Missing components
• Excessive use
• Customer-caused scratches, cracks, breakage, or damage
• Unauthorized modifications
• Unauthorized repairs
• Improper cleaning
• Improper handling
• Damage caused after delivery

Any deductions will be evaluated based on the specific circumstances of the return.

15. Exchanges

Exchange availability depends on current product availability and inventory.

Because BRAVILNIY products may be available in different colors, sizes, finishes, styles, or product variations, a preferred replacement may not always be available.

If a direct exchange is unavailable, the most effective option may be to request a return of the eligible original product, complete the approved return process, and then place a new order for the desired product.

Please contact customer support before arranging an exchange.

16. Order Cancellation

If you would like to cancel an order, please contact us as soon as possible after placing your order.

Email: service@bravilniy.com

We will make reasonable efforts to assist before shipment begins.

However, once an order has entered processing, picking or packaging, protective packaging, fulfillment, shipping preparation, or dispatch, we cannot guarantee cancellation.

If an order has already shipped, you may need to follow the applicable return process after receiving the product.

17. Cancellation Refunds

If payment has been processed and we successfully cancel your order, we will issue the applicable refund to the original payment method or another method permitted by the payment provider.

Your financial institution may require additional processing time.

18. Refused or Unclaimed Packages

Refusing a delivery does not automatically qualify for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:

• Shipping status
• Carrier charges
• Product condition
• Return eligibility
• Other relevant circumstances

Where permitted by applicable law, reasonable shipping or return costs caused by refusal or failure to accept valid delivery may be deducted from preference-based refunds.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, or transportation time.

Please contact us before sending any international return.

Unless liability cannot be excluded under applicable law, BRAVILNIY is not responsible for unnecessary customs fees or shipping costs caused by incorrect return procedures.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable laws.

Depending on your country, state, province, or region, you may have statutory rights regarding:

• Defective products
• Product conformity
• Damaged products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellation rights

Nothing in this policy is intended to waive or limit rights that cannot legally be excluded.

21. Contact Us

If you have any questions regarding returns, refunds, exchanges, damaged products, product issues, or order cancellations, please contact us:

Brand: BRAVILNIY

Website: bravilniy.com

Legal Entity:
Zibo Yuanhuatang Trading Co., Ltd.

Registered Address:
Room F2-B029, Zone B, 2nd Floor, Office Building No. 19, High-end Equipment Industrial Park, Fangzhen Town, Zhangdian District, Zibo City, Shandong Province, China (One Address with Multiple Licenses)

Unified Social Credit Code:
91370303MAEEQUE16D

Customer Support Email:
service@bravilniy.com

When contacting us about an order, please provide your order number and the email address used during checkout.

For damaged products, defective items, or product-related concerns, please provide clear photos and videos where appropriate.

Please do not send complete credit card information, CVV/security codes, or account passwords through email.

bravilniy.com is owned and operated by Zibo Yuanhuatang Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

BRAVILNIY — Sculptural ceramic art inspired by flowing forms and natural beauty.