Product Support & Warranty
At BRAVILNIY, we are committed to providing every customer with reliable artistic ceramic products and a clear support experience.
Each product is carefully selected and inspected before shipment. If your product experiences damage, defects, or qualifying craftsmanship issues within the applicable warranty period, our customer support team will work with you to provide an appropriate solution.
90-Day Limited Warranty
Most BRAVILNIY products purchased through bravilniy.com include a 90-day limited warranty, beginning from the date your order is delivered.
This warranty applies to qualifying manufacturing defects or product-related issues that occur during normal intended use.
Depending on the specific situation, we may provide:
- Replacement products
- Replacement components or accessories (if available)
- Store credit
- Refunds at our discretion
The specific resolution will depend on the nature of the issue, product availability, and the circumstances of the warranty claim.
Coverage
Our limited warranty may cover the following issues:
Manufacturing Defects
Material or craftsmanship defects that affect the normal appearance, structure, or intended function of the product.
Product Structure Issues
Qualifying issues involving ceramic structure, product construction, craftsmanship details, surface finishing, or components affecting normal product use. Such issues must occur during normal intended use and must not result from misuse or external damage.
Structural Defects
Problems with the product structure, assembly, or components that are not caused by accidental damage, improper handling, modifications, or misuse.
Products Damaged Upon Arrival
Products that arrive broken, damaged, defective, or unusable due to transportation or handling may qualify for warranty assistance.
What Is Not Covered
The warranty does not cover damage or issues caused by:
- Accidental drops, impacts, cracks, or breakage
- Improper handling, placement, or use
- Use beyond the product's intended purpose
- Exposure to excessive moisture, water, extreme temperatures, chemicals, or unsuitable environments
- Normal wear and tear
- Natural variations caused by handcrafted ceramic production
- Unauthorized repairs, modifications, or alterations
- Damage caused by improper cleaning or maintenance
- Lost or stolen products
- Damage occurring after the warranty period
Minor variations in color, surface finish, texture, shape, material details, or decorative elements that do not affect the product's intended use are generally not considered defects.
As BRAVILNIY products are inspired by flowing curves and natural forms, subtle differences between individual pieces are considered part of the artistic ceramic process.
Damaged or Defective Items
If your BRAVILNIY product arrives damaged, defective, or missing components, please contact us as soon as possible after receiving your order.
To help us review your request quickly, please provide:
- Your order number
- Your full name and email address
- A brief description of the issue
- Clear photos showing the problem
- A short video demonstrating the issue where possible
- Photos of the packaging if the item was damaged during transportation
Please keep the original product and packaging until our customer support team has reviewed your request.
How to Submit a Warranty Claim
To submit a warranty claim, please contact our customer service team through the contact information provided on our website.
Please include:
- Order number
- Product name
- Description of the issue
- Supporting photos or videos
Our team typically reviews requests and provides a response within 24–48 business hours.
Additional information may be requested if necessary to confirm the issue and determine an appropriate solution.
Replacement Products
If a replacement request is approved, we will make reasonable efforts to provide the same product.
If the original product is unavailable, we may provide a similar replacement product, replacement components if available, store credit, or another appropriate solution.
Replacement availability may vary depending on current inventory.
Refunds
Warranty approval does not guarantee a cash refund.
Refund eligibility depends on the nature of the issue and our applicable Return & Refund Policy.
If a refund is approved, it is generally issued to the original payment method.
Processing times may vary depending on your bank or payment service provider.
Returns and Warranty Terms Are Different
Our Return & Refund Policy applies when you wish to return eligible products within the applicable return period.
Our Limited Warranty applies to qualifying manufacturing defects and product-related issues.
Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.
Shipping Damage
If your package appears damaged upon delivery, we recommend taking photos before opening the package.
If the product inside is damaged, please contact our customer support team and provide photos of the outer packaging, shipping label, damaged product, and any damaged inner packaging materials.
These details help us review your request more efficiently.
Product Care
To help maintain your BRAVILNIY artistic ceramic products in good condition:
- Follow all product care instructions.
- Use the product only for its intended purpose.
- Handle ceramic vases and decorative pieces carefully.
- Avoid unnecessary exposure to excessive moisture, extreme temperatures, or harsh chemicals.
- Use suitable cleaning methods and materials.
- Avoid excessive impact, pressure, or improper handling.
- Store products safely when not in use.
- Follow recommended placement and care guidance.
Improper handling, cleaning, or maintenance may affect warranty eligibility.
Consumer Rights
This limited warranty supplements any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited.
Contact Us
If you have any questions regarding products, warranty coverage, or existing claims, please contact our customer service team.
Brand: BRAVILNIY
Website: bravilniy.com
Legal Entity:
Zibo Yuanhuatang Trading Co., Ltd.
Registered Address:
Room F2-B029, Zone B, 2nd Floor, Office Building No. 19, High-end Equipment Industrial Park, Fangzhen Town, Zhangdian District, Zibo City, Shandong Province, China (One Address with Multiple Licenses)
Unified Social Credit Code:
91370303MAEEQUE16D
Customer Support Email:
service@bravilniy.com
Our goal is to respond to customer inquiries within 24–48 business hours.
BRAVILNIY — Sculptural ceramic art inspired by flowing forms and natural beauty.